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• MODULES
• Ezi Office
  • Browser
    • Filtering Tabs in Browser
      • Supplier tab
      • Dept tab
      • Groups tab
      • Location/Brand tab
    • Filtering screen
    • Function buttons
      • Add
      • Change
      • Clone
      • View filter
      • PDE
      • RF PDE
      • Add to labels
      • Label request
      • Add to talkers
      • Talker request
      • Add bookmark
      • Bookmarks
      • Maint History
      • Centre
      • Update lists
      • Update view
      • Clear All
      • Clear lists
      • Clear filters
    • Searching for a product in Browser
    • Search Button
  • Activating/Deactivating
    • Activating a Line
    • Deactivating a Line
  • Adding a New Product into Ezi Office
  • Deleting a Product From Ezi Office
  • Item Properties
    • Pricing tab
      • Curent cost
      • Curent sell
      • Normal cost
      • Normal sell
    • Price changes
    • Extended Tab
    • Specials Tab
      • Effective Cost/Sell
    • Settings Tab
      • Product Groups
      • POS Settings
      • Product Settings
      • Unit Pricing
    • Multi APN tab
    • Facings Tab
      • Facing Details
      • Automatic Location
      • Country of Origin Labeling
    • Suppliers Tab
    • Scale Tab
    • Nutrifacts Tab
    • Flip Charts
    • Inventory
    • Data Input Scheme
      • Input Scheme tab
      • Recording an Input Scheme
      • Scheme in Play mode
  • Group Management
    • Department Management
    • Subdepartment Management
    • Family Management
    • Location Management
    • Report Groups Management
    • Service Fees Management
    • Supplier Management
    • Tare Management
  • RF data screen
  • Promotions
    • Create an Instore Promo
    • Changing promotions
    • Instore Speed Entry
    • Multi Buy Promotions
      • Get One Free
      • Only Get One Free
      • Multi-buy
      • Limited Quantity
    • Combo Deal
      • Combo maintenance screen
      • Add a Combo
  • Deal Wizard
    • New Deal
      • Triggers
      • Actions
    • Modify Deal
    • Custom Deal Talkers
  • Update Utility
    • Making lines Active
    • Add to Promo group
    • PDE tab
  • POS Update
    • POS Update screen
  • End of Period
    • Daily Back-up
    • EOP Reports
    • Daily Reports
  • TUN
  • Resend End of Week Sales
  • Setting up for Team Viewer
  • Upgrade
• Ezi Office - Hosts
  • Pick up Host
  • Process Host
  • Print Host Labels
    • Host shelf labels screen
  • Print Host Talkers
    • Host promotion talker screen
  • Host Reports
    • Additions Report
    • Deletions Report
    • Changes Report
    • Increases Report
    • Decreases Report
    • Promotions Report
  • Send Updates to Register
  • Host Step by Step
  • Retail Offers
    • Process Retail Offers
    • Print Talkers for Retail Offers
• Ezi Office - Orders
  • Order History
  • Sales History
  • Subtraction Orders
  • Create an order
  • Sending Orders to Mailbox
  • Editing Orders
    • Add items manually
    • Delete order item
    • Edit item quantity
    • Append order
    • Make Active
    • Move line
    • Change Order Type
  • Delete an Order
  • Orders screen
    • Order Details
    • Supplier Preference
    • Report Preferences
    • Buttons
  • Receiving
    • Receiving an Order
    • Receiving Stock (RF)
    • eInvoices
  • Orders step-by-step
• Ezi Office - Reports
  • Filtering Tabs
    • Supplier tab
    • Dept tab
    • Groups tab
    • Location/Brand tab
    • Filtering screen
  • Pricing Reports
    • Price Book
    • GP Exception 
    • RRP
    • Price Audit
    • What If
      • What If Functions
  • Sales Reports
    • Item Sales
      • Item Sales Screen
    • Item Movement
      • Item Movement Screen
    • Summary Report
      • Summary Report Screen
    • Zero Sales
    • Markdown Reports
    • Shrinkage Reports
    • Penetration Reports
    • Weekly GP Report
    • Hourly Reports
      • 24 Hour Report
    • Postcodes Report
    • Freight Report
  • Reports via PDE
  • Info
    • Database Statistics
  • Nutrifacts
  • Stock on hand
  • End of Period
    • Daily Back-up
    • EOP Reports
    • Daily Reports
• Ezi Web Reporting
  • Running a Report
    • Running a New Report
    • Report Settings
  • Exporting a Report
  • Save Report Settings
• Ezi Labels & Talkers
  • Talkers
    • Talkers for Instore Speed Entry
    • Talkers for Store Changes
    • Reprinting Talkers
    • Talkers via PDE
    • Manual Talkers
  • Labels
    • Labels for Store Changes
    • Labels for Effective Cost/Sell
    • Reprinting Labels
    • Labels via PDE
    • Labels via Group
    • Manual Labels
• Ezi Inventory & Auto Order
  • What is Inventory
  • Add Items to Inventory
  • Inventory Tab
  • Manual Stock Adjustment
  • Automatic Order Cycle
  • Create an Auto Order (RF)
  • Receiving an Order
  • Receiving Stock (RF)
  • eInvoices
  • Inventory Report
  • Quick Guide
    • Create an Order
    • Receive Stock
      • Receive Stock Manually
        • Receive Stock RF gun
    • Stock Takes
      • Stock Take Input Ezi-Mobile
      • Stock Take Ezi-Office
    • Inventory Setup
• Ezi Stocktake
  • Section Maintenance
  • Ezi Mobile Stocktake
    • RF Stocktake
  • Starting a New Stocktake
  • Downloading Stocktake Data
  • Manual Entries/Adjustments
  • Processing a Stocktake
  • Stocktake Reports
• Ezi Accounts and Loyalty
  • Loyalty
    • Loyalty Matrix
      • Exclude Department from Points
      • Bonus Points
    • Adding a New Member
    • Points Adjustments
    • Remarks
    • Reissuing Cards
    • Manually Loading a Card
  • L-Boss Accounts
    • Accessing L-Boss
    • Customer Maintenance
      • New Accounts
      • Modify Account Details
      • Adjust Account Balance
      • Client Search Function
    • Customer Levels
      • New Customer Level
      • Modify Customer Level
    • Risk Levels
      • New Risk Level
      • Modify Risk Level
    • Send Records to Registers
    • Client Accounts Reporting
      • Account Age Report
      • Balance Summary Report
      • Customer Account Statements
• Ezi Mobile
  • Utilities
    • Locations
    • Update
    • Data Entry
    • Setup
  • Stock Menu
    • Ezi Stocktake
      • RF Stocktake
    • Out of Stock
    • Dump Stock
    • Receive orders
  • Price Verify
    • Ezi Details
    • Ezi Action
      • Locations
      • Ezi Markdown
      • Adjust Stock
      • Modify Price
      • Label / Talker Request
  • Shelf Labels
    • Pending Label
  • Ezi Q Buster
  • Ezi Orders
    • Ezi Orders Quicksteps
    • New Order
    • Ezi Back to Back
    • Ezi Order Input
    • Ezi Order Review
    • Ezi Orders screen
    • Receive Order
    • Sending RF Orders
• Ezi POS - A Format
  • OPERATOR's Guide
    • Icons
    • Basic Functions
    • Main (Operator) Menu
    • Manager menu
    • Accounts
    • Subtotal Menu
      • EFTPOS
  • POS SET UP
    • Add an Operator
    • Modify an Operator
    • Create new accounts
    • Generate Supervisor Keytags
  • POS Reports
    • Definitions
    • Electronic Journal
      • Printing Electronic Journals
  • POS SETTINGS
    • Setting up a Tare for POS
    • Fruit & Veg Flip Charts
      • Requirements
      • Management
      • Allocation
      • Update
  • POS MAINTENANCE
    • Urgent Messages
    • POS Update
      • POS Update screen
• Ezi POS - B Format
  • Operator's Guide
    • Icons
    • Basic Functions
    • Main (Operator) menu
    • Manager menu
    • Accounts
    • Subtotal Menu
      • EFTPOS
  • POS Set Up
    • Add an Operator
    • Modify an Operator
    • Generate Supervisor Keytags
  • POS Reports
    • Definitions
    • Electronic Journal
      • Printing Electronic Journals
  • POS Settings
    • Setting up a Tare for POS
    • Fruit & Veg Flip Charts
      • Requirements
      • Management
      • Allocation
      • Update
  • POS Maintenance
    • Urgent Messages
    • POS Update
      • POS Update screen
• Ezi Scale and POS Lite
  • Home Screen
  • Ezi-scale Basic Knowledge
    • Example Store Configuration
  • Log In/Out
  • POS Mode
    • Enter POS Mode
    • Add Item to Transaction
    • Void
      • Void Item
      • Void Transaction
    • Finalise Transaction
      • Pay With Cash
      • Cash Quick Keys
      • Pay with EFTPOS
      • Vouchers
    • Hold Transaction
    • Refunds
      • Refund with Receipt
      • Refund without Receipt
    • No Sale
    • Discount Item
    • Reprint Receipt
  • Now Serving
  • Finding Products
  • Printing Labels
    • Enter Serving Mode
    • Print Labels
  • Pre-Pack Labelling
    • Enter Pre-Pack Mode
    • Print Pre-Pack Labels
  • Markdowns
    • Enter Markdown Mode
    • Print Markdown Labels
  • Self Serve Mode
  • Dump Stock
    • Entering Dump Stock Mode
    • Toggle Detailed List
    • Dump Items
    • Removing Dumped Items
    • Printing Dump Stock Reports
    • Opening a Previous Dump Stock File
  • Stocktake
    • Enter Stocktake Mode
    • Set Up a Stocktake
    • Add Products to a Stocktake
    • Finish Stocktake
    • Print a Stocktake Report
  • Reports
    • Sales Report
    • PLU Report
    • Operator Report
      • Detailed Operator Report
    • Hourly Report
    • Stock Report
  • Configuration
    • Create New Operator
    • Modify/Remove Operator
    • Programming Menu
      • Products
        • Price Breaks
      • Preset Keys
      • Trays
      • Operator Security
      • Formats
    • Functions Button
  • Hardware
    • Assembly
    • Label and POS Printer Differences
• Ezi Multi-Store
  • Item Maintenance
    • Product Flags
    • Modify Product Details
      • Modify Product Details (All Stores)
      • Modify Product Details (Specific Store/s)
      • Modify Product Details (Zone/s)
    • Zones Tab
  • Multistore Host
  • Reports
    • Multi-store Sales Export
  • Deals
    • Deal Talkers
  • Flip Charts
    • Requirements
    • Management
    • Allocation
• Ezi Special
  • Screen Layout
    • Stores Window
    • Promotions Window
    • Products Window
    • Promotion Detail Window
  • Manually Creating a Promotion
  • Adding Items to a Promotion
    • Load Family Members
    • Adding Special Sell & Costs
      • Change Window
  • Importing a Promotion
  • Updating Normal Cost and Sell
  • Modifying a Promotion
  • Promotions for Specific Stores
  • Using the Search Function
• GaP Support
  • Making Support Calls
    • Following Up A Call
    • Raising Call Priority
    • Out of Hours Call Logging
  • Appendix A: Basic store checks and actions prior to logging a service support call
  • Appendix B: Target service level response times
  • Appendix C: Understanding Ezi-office and LBoss – Error, Urgent & Unprocessed Files Messages.
  • Appendix D: Software Support Terms and Conditions
  • Appendix E: Hardware Support Terms and Conditions